To date there is still too much office working in the Public Sector and not enough 'working where the work is', which for the Public Sector is working with the public. It is important to recognise that the Public Sector is on a Cultural journey which will require working differently, and in some cases counter-intuitively.
When 'working where the work is', technology is a great enabler. However there continues to be cultural barriers which link to a need to let go of some control, which understandably is counter-intuitive for political leaders, as well as the expectations of the different generations in the workplace.
Baby Boomers and - to some extend - my generation, Generation X, have become used to an office space we have been able to 'personalise' to our individual needs. In the current climate, office space is a high cost to any organisation, not just the Public Sector, and needs to be reviewed so that organisations don't compromise on their people (talent). In recent years, Generation X has been making more demands for equality, flexibility and work/life balance, however further economic pressures are demanding more compromise around the way we work. Equally access to ever-changing technologies has raised different workstyle expectations for the younger generations that are now sharing our workspaces.
The economy is pushing the Public Sector to think more carefully about the needs for efficiencies. Technology is a great enabler and should be led by the younger generation as the rate of adoption of the use of new technologies is 'speeding up' and will in turn enable new innovations. The younger generations - by the very nature of how an organisation works - are more likely to sit in the front line, hence a need for bottom-up innovation.
The culture set by Top Managers (likely to be Baby Boomers and Generation X) is important to consider as it highly depends on Top Managers' individual ability and willingness to recognise and embrace - not necessarily adopt - these generational changes and expectations, which will feel like a loss of control and in real terms is counter-intuitive, but - as you can see - extremely important.
Managing a virtual workforce requires organisations/managers to trust their front line workforce and embrace the use of technology and social media. This is all part of a wider cultural journey and remains an enormous challenge for the Public Sector who are trying to get used to being more open and transparent, meaning a counter-intuitive 'loosening of the reins'.
Related blog - http://www.publicservice.co.uk/feature_story.asp?id=23073
